Image from project by Chris Brooks on data.world.
Overview of AI / ML Use Cases by Business Domain
Chris Brooks contributed a great analysis of artificial intelligence and machine learning use cases on data.world. His project was posted two years ago and describes these use cases as "currently deployed in market". The project highlights use cases across several business functional domains, including a carve-out of Customer Support and Success. See the link and click the embedded chart for his interactive visual below.
Instead of just including Chris' work in one of our news articles, we felt posting it here would help show off his great visual tool and the breakout of the use case hierarchy below. The passing of time and the surge in LLM-related opportunities since his project has added to this list, but we felt his analysis is a great starting point to think about enterprise AI / ML use cases.
Interactive Visualization of AI / ML Use Cases:
Customer Support and Success Use Case Hierarchy
Customer Support and Success
Support
Customer Support Automation
Robo-Advisory
Customer Service Response Suggestions
Predictive Customer Support
Chatbot Analytics
Social Customer Support
Social Listening and Ticketing
Help Desk and Ticketing
Intelligent Call Routing
Call Classification
Self Service Support
Customer Service Chatbot (self-service solution)
User Engagement and Feedback
Customer Satisfaction Ratings
Call Intent Discovery
Feedback Analytics
Customer Churn Prediction
Survey and Review Analytics
Call Analytics
Customer Contact Analytics
Customer Experience Management
Deep Learning (Library / SDK / API)