The triskele is an ancient symbol that signified cyclical action, progress, competition, rebirth, and revolution. Often interpreted today as representing “forward motion to reach understanding”, it is a fitting motif for customer success excellence.
Here the three legs of the triskele represent:
Program Management Best Practices – combining agile and traditional methods effectively.
Tailored Customer Success – matching motions to solutions and customer value.
Leveraging Advanced Data and Insights – defining and collecting key metrics, machine learning and practical artificial intelligence, planning, tracking, and actions to achieve desired outcomes.
Move toward this ideal with your Customer Success team. Services include:
Agile and Traditional Program Management for Customer Success Transformation.
High, Low, and Digital Touch Customer Journeys.
Adoption/Implementation Methodologies and Tools.
Customer Business Review Excellence.
Success Paths and Plans.
Value Measurement and Achievement.
Playbook Development.
Churn Indicators – Discovery, Tracking and Analysis.
Organizational Planning and Metrics.
Establishing and Improving Operational Cadence.
Interdepartmental Coordination.
360 Degree Data and Insights.
Systems Implementation and Optimization.
High Performance Teaming – Recruiting, Growth, Training, and Exceeding Goals.
Team/Client Collaboration.
Certified in agile project and program methodologies, with many years of experience in Software-as-a-Service customer success and services leadership. Having guided customer success transformations for small, medium, and large corporations, we are familiar with your goals.