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Highlights:
Citi Exec: Generative AI is Transformative in Banking, but Risky for Customer Support
3/6/24
Source:
Matt Marshall for VentureBeat
Industry Use Cases
Generative AI has created a profound and positive shift inside of Citi toward data-driven decision making, but for now the nation’s top-three bank has decided against an external facing chatbot because the risks are still too high.
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