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AI Chatbots in Customer Support: Breaking Down the Myths

4/24/24

Source:

Patricia Gestoso in Code Like A Girl on Medium

Perspectives

Perspectives on the realities of AI driven chatbots for customer support.

https://code.likeagirl.io/ai-chatbots-in-customer-support-breaking-down-the-myths-330feaa321a9?sk=v2/e0d07000-342b-4802-9fe9-da14cb344109

In this article, the author reviews perspectives on:

  • The gap between outstanding and remedial support

  • Lessons from 60 years of chatbots

  • The reality underneath the AI chatbot hype

  • The unsustainability of support bots

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